Orders can be placed directly through our website using our online ordering system powered by Square.

Once an order has been placed and payment has been accepted, preparation may begin immediately.

All products are subject to availability. We reserve the right to refuse or cancel an order if necessary.

All prices displayed on the website are in Pounds Sterling (£).

Prices and menu items may change without notice.

Payment must be made in full at the time of ordering.

Minimum order values may vary. Please refer to the menu at the time of ordering for the current minimum order requirements.

All food and drinks are freshly prepared to order.

Images shown on the website are for illustration purposes only. Actual products may vary slightly in appearance.

As all products are freshly prepared to order, orders cannot be cancelled once they have been placed.

Under UK consumer legislation, personalised and perishable food products are exempt from the standard 14-day cancellation rights.

Due to the nature of our products, we do not offer refunds once an order has been prepared or delivered.

If there is an issue with your order, please contact us as soon as possible and we will review the matter on a case-by-case basis.

Orders are delivered using our own delivery drivers.

Estimated delivery times are provided as a guide only and may vary due to traffic, weather conditions, or circumstances beyond our control.

We are not responsible for delays caused by factors outside our reasonable control.

Please ensure that delivery details provided are accurate. We cannot accept responsibility for failed deliveries resulting from incorrect information supplied by the customer.

Ingredient information for each menu item is displayed on the menu page before you place your order.

Many of our products contain allergens and are prepared in the same kitchen environment.

While we take reasonable precautions to minimise cross-contamination, we cannot guarantee that any product is free from allergens, gluten, or traces of other ingredients.

For this reason, Bowli Fuel Ltd does not offer certified allergen-free or "free-from" products.

Customers with allergies, intolerances, coeliac disease, or specific dietary requirements order at their own discretion.

If you have any questions regarding these Terms and Conditions, please contact us at order@bowlifuel.co.uk